Typewise: AI Assistant for Customer Engagement
Typewise is a powerful AI communication assistant aimed at enhancing customer service and sales efforts. Designed for web applications, this tool generates responses that align with a company's unique tone, thereby improving Customer Satisfaction Scores and Net Promoter Scores. It focuses on operational efficiency by reducing average handling times, increasing First Time Resolution rates, and speeding up response times. With its custom AI capabilities, Typewise enables businesses to deliver accurate and multilingual communications tailored to customer needs.
The software features an array of tools including Magic Reply for crafting responses, Text Prediction for real-time sentence completion, and the Message Optimizer for improving conversation quality. Additionally, it offers Real-time Translation for multilingual support and Grammar & Spelling Check for error-free communication. The Insights Hub provides real-time oversight of communication quality and performance, while seamless integration with various data sources ensures up-to-date responses. Typewise supports quick setup and is compliant with GDPR standards, ensuring data privacy and security.
